Company, brand and site
Knowledge and data are placed in one of three scopes: company, brand or site. A scope is both a boundary of protection and the order in which knowledge is chosen.
Documentation28 pages
Contents5 chapters
Three scopes
- Company — what applies to the whole company: policies, and knowledge every brand relies on. The widest scope. Apps are activated here too.
- Brand — what the brand knows, who it serves and where it stands.
- Site — the structure of one brand's website. One brand has one site. The narrowest scope.
Companies cannot reach each other
Ordinary reads and writes are narrowed to the company's own partition. Which company a request acts for is decided by the sign-in and the verified membership, not by anything in the request. Writing another company's name into a request changes nothing. Other companies' data is not hidden from you; it is out of reach.
Brands do not mix
Even inside one company, each brand's knowledge is kept apart. A request about another company's brand gets "not found", and within your own company, a brand you have no permission for is refused.
The narrower scope wins
When the same topic has knowledge at both the company and the brand level, the narrower one is used. A company-wide policy can be made concrete for each brand.
Placing knowledge at the right scope
The wrong scope means either too much control or a gap.
- Too wide: put one brand's tone of voice at the company level, and every other brand is forced to sound the same.
- Too narrow: put a legal requirement every brand must follow on just one brand, and the others are left out.
When in doubt, ask how far the knowledge is true, and place it there.