In replies and broadcasts
Plain messages
Answers come from your business knowledge. Announcements go out the same way.
Do you have parking?
21:04Yes, there is a partner car park. We give you a parking ticket at the front desk.
21:04
Connector — LINE
What you can send your customers on LINE.
Connect OS iXanagi to your LINE Official Account through LINE's API, and more than replies reaches the chat: product cards, buttons, event invitations. What they say is built from your business knowledge and the products you registered.
Works
Connector and add-on
A connector connects. An add-on is activated.
Two pages about LINE, two different things. A connector connects; an add-on is activated. The LINE connector is the line between your LINE Official Account and OS iXanagi — what can travel along it, when, and to whom. The Sell & chat on LINE add-on is what runs over that line: the AI answering from your knowledge, showing your products, and keeping the conversation as a case or a lead. Selling on LINE takes both: the connector to connect, the add-on to activate it.
| The Sell & chat on LINE add-on | The LINE connector | |
|---|---|---|
| In a word | A capability you activate over that line: serving and selling on LINE | The line that connects your LINE Official Account to OS iXanagi |
| What it decides | What the AI answers, which products it shows, and where the conversation is kept | What can be sent (8 forms, from plain replies to product cards), when, and to whom |
| How you start | Add the knowledge answers come from, and the products the cards show | Turn on the Messaging API, then register it under Connections in the console |
| Price | $19/mo + the AI credits used for replies | Used through the add-on’s monthly fee |
What you can send
In the chat, it arrives like this.
Your customers get these in their usual LINE chat — no new app, nothing to sign up for. The screens below are samples: the businesses, products and prices are examples, and LINE's own logo and icons are not used.
In replies and broadcasts
Product cards
Products you registered in Commerce, as cards with a photo, name, price and a button. Several cards can be swiped sideways (up to 10 at a time).
Which bread do you recommend?
10:12These two are popular this week.
10:12Salted butter roll$2View detailsWalnut loaf$5View details
In replies and broadcasts
Event invitations
Seminars and trial sessions registered in Commerce, as a card with the date, the place and a Register button. Only ones that have not yet taken place are shown.
I'd like to join a trial session.
20:31Here is the next trial session.
20:31Bread making for beginnersRegister
In replies and broadcasts
Yes / No
A question with two buttons. A tap sends that answer back as a reply.
I'd like to book a haircut.
18:20- 18:20
We can also do cut and colour together. Would you like colour too?
YesJust a cut
In broadcasts
Buttons
Up to four buttons under the text. Each one opens a page, sends a reply, or tags the person who tapped it.
- 12:00
In replies and broadcasts
Quick replies
Choices under the chat that become a reply with one tap — including asking for a person.
Can you help with 8th-grade math?
16:45Yes, we have a math course for middle school. What would you like to know?
16:45FeesTimetableTalk to a specialist
In broadcasts
Images
A flyer or a photo, sent as an image.
Our autumn festival is on Saturday, October 25.
09:00
In broadcasts
Info cards
Cards with a title, a line, a picture and buttons, side by side — for introducing services or courses.
Here is what we can help with.
10:00Your first tax returnWe check the papers you need, together.Learn moreMonthly bookkeepingOne exchange a month.Learn more
When it is sent
Three moments when something is sent.
When someone adds you as a friend A greeting goes out automatically, with a link (valid for 15 minutes) to a page where they can check their orders and inquiries.
When they ask The answer goes back on the spot. It is sent through LINE's Reply API, so it does not count toward your monthly LINE messages (a reply that fails and is sent again does count).
When you send first Announcements and reminders go out once the recipients and the text have been checked and approved. Within a scope you set with limits, a budget and an end date (delegation to the AI), they go out without approving each one. You can also set a time. These count toward your monthly messages (per LINE's plan page, as of October 2026).
- Oct 3
- Add-friend greeting · automatic
Thank you for adding us. You can check your orders and inquiries from this link (valid for 15 minutes). (link to your page)
19:02 Is there a class I can make after work?
19:05- Reply on the spot · not counted
On weekdays there is a class from 7:30 pm. What would you like to know?
19:05FeesWhat to bringTalk to a specialist - Oct 10
- Broadcast · approved, then sent · counted
Next Saturday we hold a trial class for beginners.
12:00Trial class for beginnersRegister
Who receives it
You choose who receives it.
Even when the AI prepares the recipients and the text, a message goes out only when you have checked and approved it, or within a scope you set with limits, a budget and an end date (delegation to the AI). Before sending, you see roughly how many people it will reach. Sends to many people, and broadcasts, can only be made by people trusted with broadcasting.
All friends
A broadcast to everyone who added you.
People with a tag
Tags are added when someone taps a button, or by a rule. You can also leave tagged people out.
People who signed up or bought
People who ordered a product or signed up for an event you registered — among those whose LINE is linked to their customer record.
One person
A reply to an inquiry, to that person only.
The talk and the AI
What the AI does with the talk. And what it does not.
A talk is not training data. Nothing that arrives is used to train an AI model, by us or by the AI providers we use. The AI reads a talk only to answer it on the spot. What is recorded, what happens by itself, and what stays a human decision: four cards.
Compared with LINE alone
What connecting OS iXanagi adds.
Simple conversations work with a LINE Official Account alone. Connecting it through OS iXanagi links LINE to what sits outside it: your business knowledge, your products and events, your customer records and your support cases. Here are five differences. The businesses and products are examples.
What we checked on a real phone
October 2, 2026 On CloudEffects' own LINE Official Account, a question came in, the AI answered, and the reply went out. The same day, messages with buttons, a yes / no and quick replies were sent and accepted by LINE.
What cards and images need Product cards, event invitations, info cards and images need a public (https) address for their pictures and buttons.
Getting set up
Connect the LINE Official Account you already have.
Turn on the Messaging API
Enable the Messaging API for your LINE Official Account, then find the channel secret and the long-lived channel access token in LINE Developers.
Register them in OS iXanagi
In the console's Connections screen, activate LINE and enter the two. The webhook URL is shown.
Two settings on LINE
Paste the webhook URL and turn webhooks on. Turn auto-reply off, so customers don't get two replies.
Add knowledge and products
Register the knowledge answers come from, and the products the cards show. That becomes what replies and cards say.
What it needs
What it takes
Every App comes with the plan. Unless an App is activated, its capabilities cannot be used — from the screen or the API.
Use case
See it in a real business.
What these forms look like in a shop that sells on LINE — one day, from a night question to the morning, and why LINE’s auto-reply goes off.
FAQ
What people ask.
Only the reply to a question, on the spot. Announcements and broadcasts you send go out when you check the recipients and the message and approve, or inside a scope you delegated to the AI yourself with a limit, a budget and an expiry.
Not as training. No talk is used to train an AI model, by us or by the AI providers we use. The AI gets better when the knowledge grows, and knowledge grows only when a person adopts it.
Yes. Every talk that arrives is recorded, sales pitches included. A problem becomes a support case and anything else a lead. Nothing is dropped in silence.
Related
One way to use it, and what works with it.
How would it work for your business?
Curious? Ask the AI directly — it answers in terms of your business.