Terms of Service

Last updated: October 31, 2026

These Terms of Service ("Terms") are an agreement between CloudEffects LLC, a California limited liability company ("CloudEffects," "we," "us"), and the business or organization that accepts them ("Customer," "you"). OS iXanagi is a product of CloudEffects. By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you accept on behalf of an organization, you confirm that you have authority to bind it.

The Services are offered only to businesses and individuals acting for their trade, business or profession. You may not use the Services for personal, family or household purposes.

• "Services" means OS iXanagi, including its console, apps (such as Knowledge, Website, Marketing, Sales, Support and Commerce), APIs, AI features and connectors.
• "Tenant" means your workspace in the Services. A Tenant may contain one or more "Brands."
• "Customer Data" means data you or your Users submit to the Services, and data the Services create from it for you, including meaning objects, relations, briefs, pages and analytics.
• "End Customers" means your own customers, visitors and contacts whose data you process through the Services.
• "Users" means people you authorize to access your Tenant.
• "Output" means content generated by AI features for you.

You are responsible for your Users, their roles and permissions, and all activity under your Tenant. Keep credentials confidential and tell us promptly at security@cloudeffects.com if you suspect unauthorized access.

• Fees are shown at checkout or in an order form. Subscriptions are billed in advance in USD for each billing period.
• Automatic renewal. Your subscription renews automatically for the same period at the then-current price until you cancel. We will tell you about price changes at least 30 days before they apply.
• Cancellation. You may cancel at any time in the console under Settings > Billing. Cancellation takes effect at the end of the current billing period. Fees already paid are not refundable, except where the law requires otherwise.
• AI credits. Some AI features use credits. Credits do not expire while your subscription is active, have no cash value and are not refundable. We show credit use in the console.
• Setup services. One-time setup services, if ordered, are described in the order form.
• Taxes. Prices are shown without tax. We add sales, use or similar taxes where the law requires us to collect them, based on the billing address you give us (and, where it applies, other address information). Keep your billing address accurate. You pay applicable taxes, except taxes on our income. Setup services are stated separately from subscription and AI credit charges on your invoice.
• If payment fails, we may suspend the Services after notice of at least 14 days.

You are the seller and the data controller for your own business. You are responsible for:

• the legal notices, terms, privacy policies and consents your business needs, including those required in Japan (such as the Act on Specified Commercial Transactions) and the United States;
• the content you publish through the Services, and the products and services you sell;
• the taxes on your own sales, including calculating, collecting and paying them. Tax features in the Services help you configure this; they do not decide whether or how much tax applies;
• having a lawful basis to submit End Customer data to the Services, and to connect messaging channels (such as email, LINE or WhatsApp) and send messages to End Customers.

The Services may help you prepare these items. They do not decide whether your notices are legally sufficient.

You own Customer Data. You grant us a limited license to host, process and display Customer Data only to provide, secure and support the Services for you, as described in the Data Processing Addendum. We do not sell Customer Data. We do not use Customer Data to train AI models, and we do not allow our AI providers to do so.

AI features suggest; you decide. AI Output is a proposal until you or an authorized User approves it, or until it falls within an Agent Mandate you have granted. Approved actions are executed by deterministic software, not by an AI model. The AI Supplementary Terms apply to AI features.

You must follow the Acceptable Use Policy. We may suspend content or access that violates it, as described there.

If you connect a third-party service (for example Google, Stripe, LINE, Meta or a marketplace), your use of that service is governed by its terms. Payments to you: you contract directly with your payment provider (such as Stripe), you are the seller of record, and payments from your customers go to your own account. The Services connect to that account; we do not receive, hold or settle your customers' payments. We are not responsible for third-party services, and we may stop supporting a connector if the third party changes or ends its service.

We own the Services and all improvements to them. Feedback you give us may be used without obligation to you. You will not reverse engineer, resell or copy the Services except as these Terms allow.

Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms.

These Terms last while you have a subscription or use the Services. Either party may terminate for material breach not cured within 30 days of notice. After termination, you may export Customer Data for 30 days; we then delete it within 90 days, except backups that expire on their normal schedule and data we must keep by law.

We will provide the Services with reasonable skill and care. Otherwise, the Services and Output are provided "as is." AI Output may be inaccurate, and you are responsible for reviewing it before you rely on or publish it.

Neither party is liable for indirect, incidental, special or consequential damages, or lost profits or revenue. Each party's total liability is limited to the fees you paid in the 12 months before the claim. These limits do not apply to your payment obligations, a party's indemnity obligations, or liability that cannot be limited by law.

We will defend you against third-party claims that the Services infringe their intellectual property rights. You will defend us against third-party claims arising from Customer Data, your content, your products or services, or your breach of the Acceptable Use Policy.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the console. Continued use after the effective date means you accept the change.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes will be resolved exclusively in the state or federal courts located in Los Angeles County, California.

These Terms, the policies they reference and any order form are the entire agreement. If a translation conflicts with the English version, the English version controls. Notices to us go to legal@cloudeffects.com. We will provide a postal address for formal notices on request.