Service Level Agreement
The availability commitment for OS iXanagi (outline; figures are set after measurement).
Outline
| Item | Draft |
|---|---|
| Covered | The console and delivery of published sites. AI features and third-party connectors are excluded |
| Monthly uptime | 99.5% (set after measurement) |
| Exclusions | Announced maintenance, causes on the customer's side, third-party outages, force majeure |
| Service credit | 10-25% of the monthly fee, applied to the next month, by how far uptime fell short |
| How to claim | Within 30 days after the month of the outage |